Sales & Refund Policy
Last updated: October 8, 2026
All sales are final. No refunds, exchanges or changes. The only exception: if we make a mistake (Santa says or shows the wrong name/spelling vs. what you typed, the video uses a different photo than the one you uploaded, or a technical defect like a broken file), we fix it free. Mistakes in the details you submit, or changing your mind, are not covered.
Why
Every HoHo Cam! video is custom-made from your photo and the names you give us. Once we start, it can't be resold or reused, so we can't offer refunds, exchanges or changes.
What we fix free
- Santa says or shows a name or spelling different from what you typed.
- The video uses a different photo from the one you uploaded.
- A technical defect, such as a file that won't play or download.
What isn't covered
- A spelling, name, language or photo mistake in the details you submitted.
- Changing your mind, or wanting a different scene, angle or style.
- Normal AI and security-cam style variations (grain, lighting, small differences from your photo).
How to report a mistake
Email [email protected] within 7 days of delivery, from the email you ordered with, and tell us what's wrong. We'll send a corrected video.
Please double-check the name, spelling and photo before ordering. The order form shows exactly what Santa will say.